Customer Service Representative

6 days ago


Southampton, New York, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Enterprise Mobility Inc. in Southampton, NY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

The ideal candidate will have a strong ability to operate a motor vehicle, a valid driver's license, and excellent communication skills. You will be working in a fast-paced environment, handling customer inquiries, resolving issues, and providing administrative support.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Assist customers with their rental needs, including reviewing rental charges and providing accurate receipts
  • Identify and address customer dissatisfaction, documenting issues and escalating to management as needed
  • Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss reports
  • Use proper statements to determine if vehicles are being returned with a full tank of gas
  • Complete service alerts for any mechanical or body damage communicated by customers
  • Identify and tag vehicles flagged for grounding or preventative maintenance, verifying their movement to the proper lot location
  • Keep the lot organized for ease of access and traffic flow
  • Understand the CDW/Emerald Aisle/Choice process, knowledge of rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages
  • Understand the damage loss report reporting procedure
Requirements
  • Must be at least 18 years old
  • Must have two years of college experience or at least two years of customer service experience
  • Must have a high school diploma or GED
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be available to work an average of 40 hours per week, including weekends
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date
  • Must be able to read, write, and speak English


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