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Healthcare Operations Coordinator

2 months ago

Fort Worth, Texas, United States University of North Texas System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Clinic Service Representative Lead to join our team at the University of North Texas System. This role will be responsible for providing exceptional customer service, managing front desk operations, and ensuring seamless patient experiences.

Key Responsibilities
  • Manage all clerical activities in a medical office, utilizing knowledge of medical terminology, clinic, or laboratory procedures.
  • Coordinate patient scheduling, billing, and inquiries, providing timely and accurate responses.
  • Act as a customer service representative, offering assistance to patients and resolving any issues that may arise.
  • Collaborate with healthcare teams to achieve optimized treatment plans tailored to individual patient needs.
Requirements
  • Bachelor's degree and one (1) year of related experience, or equivalent combination of education and experience.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in office software applications, including word processing, spreadsheet, and other relevant tools.
Preferred Qualifications
  • Bilingual.
  • Three or more years of experience in a medical practice, with a focus on prior authorizations and patient scheduling.
Physical Requirements

The ideal candidate will possess the ability to communicate effectively, both verbally and in writing, and will be able to perform various clerical and administrative tasks with accuracy and attention to detail.