Sales Associate

4 weeks ago

Michigan City, Indiana, United States Chico's Full time

Job Summary:

The Sales Associate will support Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.

Key Responsibilities:

  • Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
  • Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Participate in visual directives including monthly store sets and zone maintenance.

Customer Experience:

  • Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
  • Ensure prompt resolution of customer concerns.
  • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Reinforce buying decisions at the checkout and achieves add on goals including gift card sales.
  • Sign up clients for reward program.
  • Build and maintain a solid customer following through clienteling and wardrobing.
  • Know current product fit and style assortment offerings in store and on line.
  • Maintain consistent client communication through utilization of customer book.

Operational Excellence:

  • Support replenishment activities that keep the store full and abundant.
  • Assist with locate fulfillment.
  • Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assist with boutique cleanliness and organization.

Teamwork and Growth:

  • Promote an inclusive, collaborative approach to problem solving.
  • Seek personal developmental opportunities and readily solicit feedback.

Qualifications:

  • High School diploma or equivalent
  • Retail or sales experience preferred
  • Must be 18 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers, Associates, and Management
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements:

  • Constant Walking/Standing % of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift

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