Warranty Claims Specialist

6 days ago


Michigan City, Indiana, United States Vanair, a Lincoln Electric Company Full time
Job Title: Warranty Administrator

Vanair, a Lincoln Electric Company, is seeking a highly motivated and detail-oriented Warranty Administrator to join our team in Michigan City, Indiana.

Job Summary:

The Warranty Administrator will be responsible for reviewing and determining warranty eligibility, processing product warranty claims, and identifying major issues and trends. This role requires strong analytical skills, excellent customer service skills, and the ability to work closely with all departments and customers.

Key Responsibilities:
  • Determine warranty eligibility based on submitted warranty claims
  • Process warranty claims in a timely manner to ensure speedy resolution
  • Identify major issues and trends
  • Explain warranty coverage to new and existing customers
  • Work closely with all departments and customers to ensure all possible failure claims are processed
  • Document and track claims through completion
Requirements:
  • Minimum of two years experience with/knowledge of Vanair products
  • Analytical thinking
  • Ability to review warranty claims and determine applicable warranty
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Team player
  • Field Service experience preferred
  • Strong organizational skills
  • Able to multi-task and prioritize workload accordingly
  • Attention to detail
Benefits:
  • 401(k) with matching 5% contribution
  • Premium low deductible comprehensive Health insurance including Vision and Dental
  • Low employee contribution levels toward health care plans
  • Health savings account (HSA)
  • Flexible spending account (FSA)
  • $1,000 Bonus Referral Program
  • Profit Sharing
  • Immediate eligibility for all 9.5 paid holidays
  • Paid vacation days
  • Paid Wellness Time
  • Paid Birthday
  • $15,000 free life insurance policy
Work Environment:
  • Pleasant, clean, well-lighted environment
  • Family-oriented
  • First-of-the-month Friday company-supplied lunches
  • Company Parties including Christmas Party, Santa for the Kids, Summer Family Picnic, and more
  • Local charity events

We are an Equal Opportunity Employer.



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