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Tech Support Specialist

1 month ago

Cincinnati, Ohio, United States Worldpay Full time
About the Role

We are seeking a highly skilled Tech Support Analyst to join our team at Worldpay. As a key member of our Merchant Liaison Unit, you will play a critical role in ensuring the smooth operation of our daily settlement files and resolving technical issues in a timely manner.

Key Responsibilities
  • Provide technical support for our software production processing environment
  • Install, maintain, and support application/source code and its components
  • Detect, diagnose, and report related problems
  • Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components
  • Creates and maintains complete documentation relative to the support of application software
  • Provides consultation to internal users with regard to software capabilities and use
  • Follows escalation procedures, when appropriate, to resolve incidents, problems, or known errors in a timely manner
  • Uses appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors
  • Acts as project liaison/Services Delivery advocate on projects
  • Assists client support with development of internal and client directed communications related to incidents, problems, or known errors
  • Plans and supports application specific disaster recovery activities including development and maintenance of documentation
  • Conducts production support validations/certifications and accepts turnover from development
  • Provides standardized operational reporting metrics to business as well as information technology management
  • Monitors and maintains product availability, capacity, and performance for products based on defined service level
Requirements
  • Associate's degree or Bachelor's degree or the equivalent combination of education, training, or work experience
  • Previous SQL experience
  • Requires a working knowledge of applications and utilities used by supported products
  • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
What We Offer

As a Tech Support Analyst at Worldpay, you will have the opportunity to work with a global community of experts and changemakers, driving the global economy every day. You will be empowered to make the right decisions for our customers and will have the chance to develop your skills and expertise in a dynamic and supportive environment.