Mac Support Specialist

2 weeks ago


Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time

Job Summary

We are seeking a highly skilled Mac Support Specialist to join our team at Commonwealth Financial Network LLC. As a Mac Support Specialist, you will provide technical support for our home office staff, advisors, and their staff, on a wide range of issues related to Apple devices and software.

Key Responsibilities

  • Providing first-level Apple device and software support to home office staff, advisors, and their staff
  • Supporting Mac users in an enterprise environment, helping to acclimate users to Apple products for business use, and providing technical support to advanced users
  • Prioritizing and processing help requests to provide technical problem identification and resolution

Requirements

  • Strong customer service skills
  • Ability to accurately and effectively troubleshoot and solve technical problems and find solutions
  • Excellent communication skills (phone etiquette, listening skills, and follow-up skills)
  • Demonstrated knowledge and experience with macOS (10.13 and newer)
  • Experience with Microsoft Office for Mac 2016/2019/Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Outlook functionality and protocols involved with connecting to Exchange
  • Mobile device support, including iOS and iPadOS, as well as watchOS and tvOS
  • Knowledge of Active Directory and domain environments
  • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners

Preferred Qualifications

  • 3+ years' experience supporting MacOS and iOS
  • Apple Certified Support Professional (ACSP) certification preferred
  • Apple Certified Mac Technician (ACMT) certification preferred
  • Knowledge and experience with networking hardware and software, such as firewalls, routers, switches, VoIP, and VPN, a plus
  • Experience in a tech services or helpdesk role on campus a plus

About Commonwealth Financial Network LLC

Commonwealth Financial Network LLC is a Registered Investment Adviser and a Member FINRA/SIPC. We provide a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California, and a new office opening soon in greater Cincinnati, Ohio.

What We Offer

  • A fast-paced, on-your-toes environment
  • A positive, can-do attitude
  • Excellent opportunities for growth and development
  • Competitive salary and benefits package
  • A chance to work with a dynamic and supportive team

  • IT Support Specialist

    4 weeks ago


    Cincinnati, Ohio, United States TeamLogic IT, Cincinnati, OH Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT, Cincinnati, OH. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our computer systems.Key ResponsibilitiesProvide technical support to clients via phone, email, and...

  • IT Support Specialist

    3 weeks ago


    Cincinnati, Ohio, United States Merge IT LLC Full time

    Job SummaryWe are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.Key ResponsibilitiesSupports and maintains user account information, including rights, security,...


  • Cincinnati, Ohio, United States Saxon Global Full time

    Job SummaryWe are seeking a skilled Helpdesk Technician to join our team at Saxon Global. As a Helpdesk Technician, you will be responsible for providing tier one desktop support to our clients. The ideal candidate will be comfortable with Mac OS and local to Cincinnati.Key Responsibilities Provide technical support to clients via phone, email, or in-person...


  • Cincinnati, Ohio, United States Saxon Global Full time

    Tier One Desktop SupportAt Saxon Global, we are seeking a skilled Desktop Support Technician to join our team in Cincinnati. The ideal candidate will be comfortable with Mac OS and possess excellent technical skills to provide top-notch support to our clients.Key Responsibilities: Provide tier one desktop support to clients Troubleshoot and resolve technical...


  • Cincinnati, Ohio, United States MIS Solutions LLC Full time

    Job SummaryThe Technical Support Specialist will be responsible for providing tier 1 hardware and software support to assigned partners, assisting end users with questions and/or problems with their desktops, laptops, and printers etc. This role will be part of an on-call rotation for after hours support.Key Responsibilities• Answer incoming customer...

  • IT Support Specialist

    3 weeks ago


    Cincinnati, Ohio, United States TeamLogic IT, NE Cincinnati, OH Full time

    Job Title: IT Technician IIJob SummaryWe are seeking a highly skilled IT Technician II to join our team at TeamLogic IT, NE Cincinnati, OH. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective resolution of end-user issues via phone,...


  • Cincinnati, Ohio, United States HealthCare Support Full time

    Echocardiography SpecialistHealthCare Support is seeking a skilled Echocardiography Specialist for a 13-week contract in Cincinnati, Ohio.Benefits of this role:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification reimbursements required for the...


  • Cincinnati, Ohio, United States HealthCare Support Full time

    Job Title: MRI Technologist/Traveling SpecialistJob Summary:HealthCare Support is seeking a travel MRI Technologist for a 13-week contract located in Cincinnati, Ohio. This position offers a unique opportunity to work with a top healthcare organization and provide high-quality patient care.Key Responsibilities:• Conduct MRI scans and procedures with...


  • Cincinnati, Ohio, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Radiology Imaging Specialist for a travel opportunity in a dynamic healthcare setting.Job Requirements:Specialty: Radiology TechnicianDiscipline: Allied Health ProfessionalShift: 10 hours, nightsEmployment Type: TravelPerks:Up to $500 travel reimbursement paid out first checkOvertime and Loyalty bonusesLicense and...

  • IT Support Specialist

    4 weeks ago


    Cincinnati, Ohio, United States Audit-Tel Inc Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at Audit-Tel Inc. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and ensuring that our systems are running smoothly.Key Responsibilities:- Provide...

  • IT Support Specialist

    4 weeks ago


    Cincinnati, Ohio, United States KFI Engineers, P.C. Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at KFI Engineers, P.C. The successful candidate will provide technical assistance and support to our employees, ensuring the smooth operation of our computer systems and networks. The ideal candidate will have a strong background in computer systems and...


  • Cincinnati, Ohio, United States HealthCare Support Full time

    Echocardiography TechnicianHealthCare Support is seeking a skilled Echocardiography Technician for a 13-week contract in Cincinnati, Ohio.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...


  • Cincinnati, Ohio, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Echocardiogram Technologist to join their team for a travel assignment in a Cincinnati-based healthcare facility.Job Description & RequirementsSpecialty: Echocardiogram TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 40 hours per weekShift: 8 hoursEmployment Type: TravelEchocardiogram...


  • Cincinnati, Ohio, United States Beacon Orthopaedic Partners MSO LLC Full time

    Job Title: Medical Support SpecialistJob Summary:We are seeking a highly skilled Medical Support Specialist to join our team at Beacon Orthopaedic Partners MSO LLC. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our medical staff in their daily activities.Key Responsibilities:Attend department...


  • Cincinnati, Ohio, United States Configura Full time

    At Configura, our User Community team focuses on building relationships, educating, and gathering feedback from the CET user community to ensure an excellent user experience.As a member of the User Community Team, Support Specialists provide friendly, professional, helpful and insightful support to end users, ensuring a positive experience within the CET...


  • Cincinnati, Ohio, United States LHH Full time

    Administrative Support SpecialistLHH Recruitment Solutions is seeking an experienced Administrative Support Specialist to support the day-to-day operations of a non-profit client in Mason, OH.Key Responsibilities:Provide administrative support to the team, including greeting customers, answering phone calls, and managing office operations.Coordinate...


  • Cincinnati, Ohio, United States Javen Technologies Full time

    Mainframe Support SpecialistAt Javen Technologies, we are seeking a highly skilled Mainframe Support Specialist to join our team. As a key member of our support team, you will be responsible for monitoring and supporting mainframe production schedules and workflow processes. Your expertise in troubleshooting and problem remediation will ensure that Service...


  • Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Encore Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personResolve technical...


  • Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Encore Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for hardware, software, and network...


  • Cincinnati, Ohio, United States H&R Block Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at H&R Block. As a Technical Support Specialist, you will be responsible for providing technical support to our clients worldwide, ensuring they can operate efficiently and effectively.Key ResponsibilitiesProvide technical PC, peripheral, network, and software break-fix...