Mac Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Mac Support Specialist to join our team at Commonwealth Financial Network LLC. As a Mac Support Specialist, you will provide technical support for our home office staff, advisors, and their staff, on a wide range of issues related to Apple devices and software.
Key Responsibilities
- Providing first-level Apple device and software support to home office staff, advisors, and their staff
- Supporting Mac users in an enterprise environment, helping to acclimate users to Apple products for business use, and providing technical support to advanced users
- Prioritizing and processing help requests to provide technical problem identification and resolution
Requirements
- Strong customer service skills
- Ability to accurately and effectively troubleshoot and solve technical problems and find solutions
- Excellent communication skills (phone etiquette, listening skills, and follow-up skills)
- Demonstrated knowledge and experience with macOS (10.13 and newer)
- Experience with Microsoft Office for Mac 2016/2019/Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Outlook functionality and protocols involved with connecting to Exchange
- Mobile device support, including iOS and iPadOS, as well as watchOS and tvOS
- Knowledge of Active Directory and domain environments
- Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners
Preferred Qualifications
- 3+ years' experience supporting MacOS and iOS
- Apple Certified Support Professional (ACSP) certification preferred
- Apple Certified Mac Technician (ACMT) certification preferred
- Knowledge and experience with networking hardware and software, such as firewalls, routers, switches, VoIP, and VPN, a plus
- Experience in a tech services or helpdesk role on campus a plus
About Commonwealth Financial Network LLC
Commonwealth Financial Network LLC is a Registered Investment Adviser and a Member FINRA/SIPC. We provide a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California, and a new office opening soon in greater Cincinnati, Ohio.
What We Offer
- A fast-paced, on-your-toes environment
- A positive, can-do attitude
- Excellent opportunities for growth and development
- Competitive salary and benefits package
- A chance to work with a dynamic and supportive team
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