Customer Service Representative
4 weeks ago
Job Summary:
Tsar Consulting is seeking a highly skilled Customer Service Representative to join our team on a contract basis. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
Key Responsibilities:
- Provide superior customer experience via incoming telephone calls
- Navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
- Assist with special requests as needed
- Complete additional tasks and other projects/duties as assigned
Requirements:
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability
About TSR Consulting:
Tsar Consulting is a relationship-based, customer-focused IT and technical services staffing company. We do not believe in building a vision around the company but building a company around our vision, which is simply; each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
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