Customer Service Merchandise Coordinator

4 days ago


Watertown, New York, United States Michaels Stores Full time
About the Job

We are seeking a highly skilled Customer Service Merchandise Coordinator to join our team. As a Customer Service Merchandise Coordinator, you will be responsible for ensuring that our customers have a positive shopping experience and that our store is well-stocked and maintained.

Key Responsibilities
  • Deliver friendly customer service and help customers shop our store
  • Educate customers on the Voice of Customer (VOC) survey and engage them on the benefits of the Rewards program and Private Label Credit Cards
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store
Requirements

To succeed as a Customer Service Merchandise Coordinator at Michaels, you should have:

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time and move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Compensation

The estimated salary for this position is $15.00 - $17.70 per hour, depending on experience and location.



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