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Logistics Operations Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Grip Limited Full time

The Logistics Operations Coordinator plays a crucial role in managing the day-to-day functions of the warehouse, ensuring an efficient workflow from receiving shipments to the picking, packing, and dispatching of orders. This position is essential for guaranteeing that all orders are processed accurately and in a timely manner while upholding exceptional standards of quality and operational efficiency.

Key Responsibilities:

  • Warehouse Oversight: Direct daily operations within the warehouse, which includes overseeing incoming shipments, managing stock levels, and coordinating the order processing workflow.
  • Order Processing: Ensure that all customer orders are handled with precision and delivered promptly.
  • Quality Control: Uphold high quality standards by conducting regular inspections and addressing any discrepancies that may occur during the order fulfillment process.
  • Customer Engagement: Respond to customer inquiries and concerns in a timely manner, ensuring a high level of client satisfaction.
  • Project Coordination: Lead special initiatives aimed at enhancing operational productivity, implementing innovative processes, or expanding warehouse functionalities.
  • Performance Evaluation: Track and assess key performance metrics (KPIs) such as order accuracy, fulfillment efficiency, and inventory management to provide insights on overall performance and identify opportunities for enhancement.
  • Collaborative Efforts: Collaborate closely with various departments to ensure seamless operations and alignment with overall business objectives.

Qualifications:

  • Bachelor's degree in Business Administration, Engineering, Logistics, Supply Chain Management, or a related discipline.
  • Minimum of 2 years of experience in operational roles.
  • Demonstrated leadership and team management capabilities.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Able to thrive in a collaborative, fast-paced environment.
  • Excellent verbal and written communication skills.
  • Outstanding customer service abilities.