Service Management Solutions Engineer

5 days ago


Houston, Texas, United States Tait North America Full time

Job Summary:

Tait North America is seeking a highly skilled Service Management Solutions Engineer to join our team. In this role, you will be responsible for providing expert technical support and consulting services to our clients.

About the Role:

  • We are looking for an experienced engineer with a strong background in system analysis and problem-solving.
  • As a Service Management Solutions Engineer, you will work closely with our sales team to identify new opportunities and promote the usage and adoption of Tait services and products.
  • You will provide technical expertise to our clients, ensuring they understand and leverage the capabilities of their network.
  • Your primary responsibility will be to ensure regular and continuous access to the expertise and technical capability to sustain our clients' critical communications networks.
  • You will also be responsible for maintaining system documentation, providing operational oversight of managed service delivery, and serving as the first point of escalation for any service request or concern.

Key Responsibilities:

  • Demonstrate and promote MS benefits for the client
  • Cultivate opportunities for the sales team and positions BDM at key stages of the discussion
  • Act as the lead responder to all incidents and problems affecting the Client network
  • Serves as the focal point between Tait Support, Engineering Resources and the Client
  • Maintain system documentation to ensure accuracy and compliance to Change Management processes

Requirements:

  • Trusted advisor and single point of contact for all service and support issues and projects
  • Improved management of the customer experience
  • Optimize delivery capabilities
  • Pro-actively manage any Customer Support issues
  • Equipment is installed and commissioned on time and to a satisfactory quality level

Competencies:

  • Incident and Problem Management
  • Network Analysis and Optimization
  • System Documentation
  • Service Management
  • Communication
  • Consulting and Customer Business Support
  • Offer and Opportunity Management
  • Partner and Customer Relationship Management
  • Problem Solving
  • Risk Management

What We Offer:

  • A competitive salary range of $90,000 - $120,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement savings plan with company match
  • A generous paid time off policy
  • The opportunity to work with a leading provider of mission-critical communication solutions

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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