IT Technical Support Specialist
2 weeks ago
We are looking for an IT Technical Support Manager to join our team at Northwestern University. The primary responsibility of this role is to provide planning, administration, and support for the servers, systems, and devices used in food service operations across multiple university sites.
The ideal candidate will have a strong background in POS system management, IT infrastructure maintenance, and technical support. You will work closely with vendors to ensure efficient system performance and resolve issues promptly.
About the Role
This is a full-time position with a salary range of $75-80K per year. The successful candidate will be responsible for managing technical support requests, overseeing hardware installations, and maintaining IT architecture integrations.
Your Key Responsibilities
- Deliver first and second-level technical support for POS and IT-related issues.
- Work collaboratively with vendors to enhance system performance and resolve issues.
- Develop and generate automated reports for financial forecasting and senior management insights.
Requirements
- Technical degree or 3+ years of professional IT experience.
- Proven expertise in POS hardware and software support.
- Foundational knowledge of networking systems and configurations.
- Proficiency in MS Office, SharePoint, and command-line troubleshooting tools.
Benefits
- A comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, and more.
- Paid time off and holiday time off.
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