Information Technology Support Specialist

23 hours ago


Evanston, Illinois, United States Northwestern University Full time
Overview
As an Information Technology Support Specialist at Northwestern University, you will play a crucial role in ensuring the smooth operation of our IT systems. This position requires a highly motivated and organized individual who is committed to providing exceptional customer service.

Salary and Benefits
The estimated annual salary for this position is $63,000-$75,000 based on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package that includes health insurance, retirement plans, tuition discounts, and more.

Job Description
This role involves working closely with various departments across the university to troubleshoot technical issues, implement new technologies, and develop training programs for staff and students. You will be responsible for maintaining accurate records, communicating effectively with stakeholders, and collaborating with cross-functional teams to achieve shared goals.

Required Skills and Qualifications
To succeed in this role, you must have:
  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in IT support, preferably in a higher education setting.
  • Excellent communication and problem-solving skills.
  • Familiarity with software development life cycles, data management principles, and networking protocols.

Benefits
We are committed to creating a work environment that fosters professional growth and well-being. Our benefits package includes flexible work arrangements, access to employee assistance programs, and opportunities for continuing education and career development.

Additional Responsibilities
You may be required to perform additional duties as needed, such as assisting with event planning, coordinating training sessions, or participating in special projects.

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