Deposit Operations Representative IV
3 days ago
The Deposit Operations Representative IV plays a critical role in ensuring the accuracy and completeness of paperwork received from branches and other units. This position requires a high level of attention to detail and the ability to work independently with minimal supervision.
Key Responsibilities- Process complex or non-routine administrative tasks, exercising judgment and discretion in the performance of duties.
- Work within standard procedures or modify procedures for supervisory review and approval.
- Perform tasks independently with limited supervision and review, including filing, research, and customer service.
- Provide information and procedural knowledge to less experienced staff.
- Assess work flow and productivity of assigned units to make improvement recommendations to management.
- Contact customers to explain items affecting their accounts.
- Process customer written requests, such as death notices, tax changes, and other account information changes.
- High school diploma or equivalent.
- 2-4 years of related experience.
- Basic computer literacy and proficiency in common PC applications.
- Knowledge of deposit services policies and procedures or other relevant banking operations experience.
- Excellent customer service skills.
- Demonstrated attention to detail and ability to prioritize workload to meet unit objectives.
- Excellent verbal and written communication skills.
- Ability to provide guidance to others, clarifying complex policies and procedures.
This role requires occasional domestic travel and continuous sitting, performing multiple tasks, and operating standard office equipment.
About TD Bank GroupTD Bank Group is one of the world's leading global financial institutions, committed to delivering legendary customer experiences. We're a leader in customer experience, and we're innovating to enhance the customer experience and build capabilities to shape the future of banking.
Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and career development opportunities.
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