Senior Systems Operations Engineer
1 day ago
About this role:
Wells Fargo is seeking a skilled professional to join the Voice Implementation team within Technology. This team is responsible for configuring and implementing CISCO voice over IP Platforms, site builds, hard and softphones, voice mails, and auto-attendants.
The ideal candidate will have experience with ordering circuits, Direct Inward Dial (DID) numbers, update inventory applications, change management, and service orders.
Key Responsibilities:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Requirements:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience with Cisco Unified Communications Manager (CUCM)
- 4+ years of experience with Cisco Voice Mail
Desired Qualifications:
- 7+ years of experience with Cisco Emergency Responder (CER)
- 4+ years of experience using the ServiceNow platform for change management
- 7+ years of experience with voice networks
- 7+ years of customer service experience with both internal and external customers
Company Culture:
Wells Fargo values diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. They are accountable for execution of all applicable risk programs, which includes effectively following and adhering to applicable Wells Fargo policies and procedures.
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