Senior Systems Administrator/Engineer

4 days ago


Irving, Texas, United States Resource Informatics Group Full time
Job Title:
Sr. Systems Administrator/Systems Engineer (iCAD SME)

Location:
Remote allowed but prefers hybrid

RATE:
$70 C2C all inclusive

Client:
Santa Clara County or County of Santa Clara

Address:
San Jose, CA

Position Title:
Senior Systems Administrator/ Systems Engineer

Required Skills and Abilities:

  • Strong experience working with Windows servers - configuration, administration.
  • Experience working in a high availability environment - clustering/failover.
  • Experience working with Cherwell for tracking technology incidents.
  • Ability to work in a highly critical environment.
  • Strong troubleshooting skills.
  • Good communication skills.
Specialized Experience Requirements

  • Experience with
administration of Hexagon's ICAD

  • Experience working with
XALT developing interfaces

Deliverables
Provide technical expertise and support needed to maintain Computer Aided Dispactch (iCAD) system for 24/7 operations.

Assess:
iCAD and custom interfaces to ensure efficient communications to partner agencies.

  • Recommend configuration/coding improvements for the iCAD System and interfaces to achieve a high-level performance.
  • Implement updates/patches/system changes as needed to maintain system and interfaces performance. Coordinate the support teams as needed to apply patches or updates
  • Test updates/patches to ensure reliability and integrity of the system and perform quality review of interfaces to ensure they are designed to meet specifications.
  • Support the iCAD system and interfaces. Respond to Priority Once incidents and initiate
tiger team coordinated response. Create Cherwell tickets for incidents. Update/author
support documentation as needed to convey best practices.

  • Provide knowledge transfer to County staff as needed for continued support of the iCAD system.


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