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Wire Operations Specialist

2 months ago

Omaha, Nebraska, United States First National Bank of Omaha Full time

About This Role:

We are seeking a highly skilled and detail-oriented individual to join our team as a Wire Operations Specialist at First National Bank of Omaha. As a key member of our operations team, you will play a critical role in ensuring the smooth processing of wire transactions for our customers and business units.

Key Responsibilities:

  • Process incoming and outgoing wire transactions with moderate supervision, verifying and analyzing wires to detect suspicious activity and prevent losses.
  • Input wire requests received via phone by internal and external customers, adhering to Wire Management, FNO Wire Operations, and FNNI procedures and guidelines.
  • Review and process all wires, incoming and outgoing, from multiple sources, ensuring accuracy and completeness of required information.
  • Understand the necessary components of international wire transfers and their impact on the overall processing of the wire.
  • Contact customers and/or business units when required, such as verify call backs, daylight account review, and returned wires.
  • Process all items within regulatory guidelines and timelines, ensuring compliance with regulations and avoiding Travel Rule violations.
  • Identify and report all suspicious activity to meet compliance regulations and maintain the integrity of our bank and customers.
  • Process all recall/return requests within required deadlines to achieve high customer satisfaction and reduce possible losses for the bank.
  • Complete beginning and end of day processes as assigned by management.
  • Communicate effectively across all areas of FNNI to assist in understanding the wires process and answer questions.
  • Support the domestic and international wire transaction system's configuration by identifying and reporting issues to management and the wires technology support team.
  • Maintain a strong working knowledge of all wires procedures and compliance regulations, such as Reg E, Travel Rule, Privacy, and Bank Secrecy Act, and Office of Foreign Asset Control.
  • Assist management with the annual procedure review and other projects as assigned.
  • Understand and comply with the Bank's BSA/AML Program.
  • Exhibit professional behavior and promote positive working relationships.

Requirements:

  • High school graduate or GED.
  • Previous customer service experience.
  • Excellent verbal and written skills.
  • Excellent time management skills.
  • Ability to define problems, establish facts, and draw valid conclusions.
  • Focus on attention to detail and accuracy.
  • Ability to multi-task as needed.
  • Working knowledge of Microsoft Office suite of products.

Desired:

  • Working knowledge of wires and online banking functions.
  • Supervisory/leadership experience.
  • Knowledge of diverse banking products and processes.
  • Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices.

Equity, Diversity, & Inclusion:

First National Bank of Omaha is committed to belonging, inclusion, diversity, and equity. We strive to reflect the diversity of the communities we serve in the makeup of our workforce.

We are an equal opportunity employer and welcome applications from all qualified candidates. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.