Pool Operations Coordinator
4 days ago
In this dynamic role, you will play a crucial part in the success of One Stop Pool Pros Inc. as a Scheduling Coordinator. As a key member of our team, your primary responsibility will be to ensure seamless service execution for our commercial pool and aquatic facility clients. Your duties will include coordinating service requests, scheduling repairs, communicating with clients and technicians, and maintaining accurate records of all service activities.
This position demands exceptional organizational skills, effective communication, and a commitment to delivering outstanding customer service. If you possess these qualities, we invite you to join our team and contribute to our mission of excellence in fiberglass applications.
Key Responsibilities:
- Receive and assess service requests from clients.
- Prioritize and coordinate service appointments based on urgency and client needs.
Scheduling and Dispatch:
- Efficiently schedule technicians for service and repairs.
- Coordinate with field technicians to ensure timely dispatch and completion of tasks.
Client Communication:
- Communicate with clients to confirm service appointments and provide updates.
- Address client inquiries and concerns promptly and professionally.
Record Keeping:
- Maintain accurate and detailed records of service/repair requests, appointments, and completed repairs.
- Update and manage the service/repairs database to track all service-related activities.
Team Collaboration:
- Collaborate with the service and repairs team to ensure effective communication and coordination.
- Provide support to technicians in the field, addressing any challenges that may arise.
Quality Assurance:
- Conduct follow-up calls with clients to ensure satisfaction after service or repairs.
- Monitor and report on the quality and efficiency of service operations.
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