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Customer Service Representative

2 months ago


Little Rock, Arkansas, United States Landers Collision & Glass Little Rock Full time
{"title": "Receptionist", "description": "Job Summary

We are seeking a highly skilled Receptionist/Office Assistant to join our team at Landers Collision & Glass Little Rock. As a key member of our front office, you will be responsible for providing exceptional customer service, managing our switchboard, and performing various administrative tasks.

Key Responsibilities
  • Operate our switchboard telephone system, answering calls and directing customers to the appropriate department
  • Communicate with callers in a professional, friendly, and efficient manner, minimizing hold times
  • Handle customer complaints diplomatically and refer to the appropriate department for resolution
  • Receive cash, checks, and credit card payments from customers, making correct change and issuing receipts
  • Assist managers with various clerical duties as needed
Requirements
  • Experience with Microsoft Office is a plus
  • Availability to work flexible hours, including nights, weekends, and some holidays
  • Ability to effectively communicate customer interests, needs, and requests to management and sales personnel
  • Professional appearance
What We Offer
  • Medical, Dental, and Vision benefits
  • Short-term and Long-term Disability benefits
  • 401(k) with Match
  • HSA/Flexible Spending
  • Paid Vacation
  • Growth Opportunities
  • Paid Training
", "lang_code": "en-US"}