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Housekeeping and Customer Service Associate

2 months ago

St Petersburg, Florida, United States Ronald McDonald House Charities of Tampa Bay, Inc. Full time
Job Summary

The Ronald McDonald House Charities of Tampa Bay, Inc. is seeking a highly skilled and compassionate Housekeeping and Customer Service Associate to join our team. As a key member of our house operations team, you will be responsible for maintaining the cleanliness and comfort of our facilities, while also providing exceptional customer service to our guests.

Key Responsibilities
  • Maintenance and Operations
    • Develop and implement cleaning schedules to ensure a clean and comfortable environment for our guests
    • Perform daily cleaning tasks, including vacuuming, mopping, and dusting
    • Restock supplies and linens as needed
    • Assist with light laundry duties
    • Perform minor repairs and maintenance tasks as needed
  • Guest Services and Support
    • Provide exceptional customer service to our guests, including assistance with daily living needs
    • Engage with guests to identify areas of need and provide emotional support and physical comforts
    • Assist guests with using appliances and equipment
  • Volunteer Supervision
    • Supervise and counsel volunteers during their shifts
    • Utilize volunteers' skills to assist with house operations
Requirements
  • Education and Experience
    • High School Diploma or equivalent required
    • Relevant housekeeping experience required
  • Knowledge and Skills
    • Demonstrated ability to problem solve and multitask
    • Customer service oriented, including strong communication and interpersonal skills
    • Ability to read, write, speak, and understand English fluently
    • Meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training
  • Preferred Qualifications
    • Spanish proficiency/Bilingual ability desired
    • Proven knowledge of supplies, equipment and/or service ordering and inventory control
    • Understanding and sensitivity apropos to the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation
Working Conditions

This position involves standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling, pushing, cleaning, writing, hearing, seeing, and speaking. The ability to push up to 50 pounds and lift up to 40 pounds is required.

Essential requirements are subject to possible modification to reasonably accommodate individuals with disabilities.