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Customer Service Representative

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CrotononHudson, United States Mike Lee - State Farm Agent Full time
Job Overview

As a Customer Service Representative with Mike Lee - State Farm Agent, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized support and guidance to meet their insurance needs.
  • Needs-Based Sales: Utilize a customer-focused approach to identify and meet the insurance needs of customers, promoting State Farm products and services that align with their goals.
  • Lead Generation and Conversion: Develop and execute strategies to generate new leads, schedule appointments, and convert leads into sales.
Benefits
  • Competitive Compensation: Enjoy hourly pay plus commission/bonus opportunities, providing a competitive income potential.
  • Professional Development: Receive training and support to enhance your skills and advance your career within the agency.
  • Collaborative Work Environment: Work as part of a dynamic team, fostering a culture of collaboration and mutual support.
Requirements
  • Customer-Focused Mindset: Possess a genuine interest in delivering exceptional customer experiences and meeting the needs of others.
  • Effective Communication: Demonstrate excellent written, verbal, and listening skills, with the ability to communicate complex information in a clear and concise manner.
  • Results-Oriented: Be proactive in problem-solving, with a strong focus on achieving sales targets and driving business growth.
  • Technical Proficiency: Possess basic computer skills and the ability to learn new software applications.
  • Team Player: Be able to work effectively in a team environment, supporting colleagues and contributing to the success of the agency.