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Valet Parking Attendant

2 months ago

Baltimore, Maryland, United States Parking Management Company Full time

Job Title: Valet Parking Attendant

Company: Parking Management Company

Job Summary:

We are seeking a highly skilled and customer-focused Valet Parking Attendant to join our team at Parking Management Company. As a Valet Parking Attendant, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Guest Arrival and Departure:
    • Greet guests with a warm and professional welcome upon arrival.
    • Assist with the check-in and check-out process, providing information about the hotel's amenities.
  • Luggage Assistance:
    • Safely handle guests' luggage, transporting it to and from rooms promptly.
    • Offer assistance with carrying luggage and provide information about room features.
  • Valet Parking:
    • Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles.
    • Safely drive and park vehicles, adhering to company and safety standards.
  • Guest Services:
    • Provide information about the hotel's facilities, services, and local attractions.
    • Respond to guest inquiries and requests promptly and professionally.
  • Communication:
    • Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services.
    • Relay important information about guest preferences and special requests.
  • Safety and Security:
    • Monitor the entrance area for any suspicious activity and report concerns promptly.
    • Adhere to safety and security procedures to ensure the well-being of guests and their belongings.

Requirements:

  • Minimum 18 years of age.
  • Customer service experience.
  • Valid driver's license.
  • Ability to pass a background check and motor vehicle record (MVR) check.
  • Capability to run, retrieve vehicles, and lift luggage up to 50 pounds.
  • Preferred, but not required: ability to drive a standard (stick-shift) vehicle.
  • Ability to use personal cell phone for work purposes.
  • Customer-focused mindset with a commitment to providing exceptional service.
  • Physical ability to lift and transport luggage, stand for extended periods, and work outdoors.
  • Flexibility to work varied shifts, including weekends and holidays.

What We Offer:

  • Competitive hourly wage ranging from $14 to $20+ (Average rate of base pay, plus tips and potential bonuses).
  • Opportunities for professional development and advancement within the company.
  • Growth opportunities within the company.
  • Flexible schedules to accommodate your lifestyle.
  • Comprehensive training programs and ongoing support.
  • Referral Incentive Program.
  • Exciting lifestyle benefits, rewards, and recognition.
  • Employee discounts on accommodations, dining, and other services.
  • Daily cash and digital tips for tipped positions.
  • Employee uniforms for hourly field positions.