Plumbing Service Coordinator
4 days ago
At Mr. Rooter Plumbing, we're committed to providing exceptional customer service and creating a positive work environment for our team members. As a Dispatch Coordinator, you'll play a vital role in ensuring our customers receive top-notch service and our technicians have the resources they need to succeed.
Key Responsibilities:- Answer service-related calls and book service appointments whenever possible
- Accurately enter service calls and related information into our system
- Prioritize and assign service calls to technicians
- Dispatch and debrief technicians regarding each job and specific details
- Ensure a quality customer experience by relaying detailed and accurate information to technicians in the field
- Schedule unfinished or sold work order appointments for customers
- Coordinate scheduling with customers depending on load and availability
- Resolve customer concerns or issues with the highest standard of customer service
- $30.00 per hour
- A positive and supportive work environment
- Opportunities for advancement and professional growth
- A comprehensive benefits package, including medical, dental, vision, and life insurance
- A 401K program with variable match
- An associate equity program
- An employee discount program
- A flexible work schedule
- A positive attitude and self-motivated individual
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
We're an equal opportunities employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.
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