Retail Operations Lead

3 weeks ago


Kill Devil Hills, North Carolina, United States Food Lion Full time
About the Role:
As a Customer Service Leader at Food Lion, you will be responsible for ensuring that our customers receive fast, easy, flexible and friendly service. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to the Front End Standard Practice Manual and maximize sales through excellent customer service.

JOB RESPONSIBILITIES:
• Provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store have a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
Salary Range: $45,000 - $65,000 per year

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