Center Store Lead

4 weeks ago


Franklin, North Carolina, United States Food Lion Full time
Job Title: Center Store Lead

Job Summary:

As a Center Store Lead at Food Lion, you will be responsible for providing exceptional customer service and maintaining high standards in the Center Store Department. You will work closely with the Center Store Manager to ensure that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Provide fast, friendly, and accurate customer service to create a positive shopping experience
  • Maintain a clean and organized store environment
  • Assist the Center Store Manager with training, scheduling, and maintaining a qualified stock crew
  • Ensure achievement of productivity goals of the stock crew
  • Stock product in accordance with policies and guidelines
  • Place only saleable merchandise on the shelves
  • Maintain shelf allocations as indicated by the item tags
  • Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines
  • Understand and use company tools such as ACIS and CAO
  • Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice
  • Understand and follow Food Safety and Workplace Safety guidelines and procedures
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Ensure compliance with local, state, and federal regulations
  • Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code
  • Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses
  • Perform all other duties as assigned
Qualifications:

  • High school graduate or equivalent preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents


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