Dental Operations Director

1 day ago


Garden City, Michigan, United States Specialized Dental Partners Full time
Job Description

Our Dental Office Manager is a crucial member of our Specialized Dental Partners team, responsible for overseeing the daily operations of our dental office. This role requires strong leadership and management skills to ensure seamless coordination between front office and assistant teams.

  • Provide exceptional customer service by addressing patient feedback and concerns in a timely manner.
  • Assess and improve bottlenecks in the patient journey through actionable plans and process completion.
  • Oversee dental claims processing, manage EFT payments, and plan, coordinate, and implement dental care for patients based on individual requirements.
  • Explain treatment plans and payment options to patients, ensuring transparency and clear communication.
  • Lead a team of non-clinical (front desk) and clinical (assistants) employees by hiring, training, mentoring, and providing accountability to any performance concerns.
  • Develop and manage monthly team schedules for front desk and dental assistants, ensuring adequate staffing ratios at all times.
  • Create and manage administrative reports related to the facility's financial health for review with doctors and the leadership team.
  • Manage the complete operation and performance of the clinic, adhering to a budget, forecasting expenses, managing vendor relationships, ordering supplies, and monitoring compliance.
  • Assist in business development, coordinate facility management, and ensure OSHA compliance of the facility.


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