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Membership Service Associate
2 months ago
Responsibilities:
* Provide excellent customer service by having a great knowledge of YMCA programs, services, and systems.
* Effectively communicate the mission, vision, and values of the YMCA.
* Maintain a safe and clean facility at all times.
* Provide excellent customer service through greeting and becoming familiar with program participants and members by name, handling all questions and concerns in a courteous and professional manner, and gathering feedback from members to help improve service.
* Make membership retention a priority by selling the YMCA's value, not just its facilities, and enforcing policies and procedures to ensure a safe and professional environment.
* Be observant and mindful of the impact the YMCA has on its members and the community.
* Have a comprehensive knowledge of YMCA systems, including financial procedures, opening and closing procedures, and emergency procedures.
* Constantly strive to improve the current services provided by attending mandatory staff meetings and city-wide customer service, sales, and program trainings, providing feedback and suggestions to improve services and/or systems, and performing custodial duties as needed.
Requirements:
* Minimum age of 20
* Minimum of one year experience in customer service and cash handling
* Must have high school diploma or equivalent
* Must be able to frequently perform physical activities such as bending, stooping, kneeling, twisting, reaching with hands, sitting, standing, walking, moving up to 35 pounds, having finger dexterity, grasping, performing repetitive motions, talking, hearing, and having visual acuity to perform detailed tasks
* Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer
* Must communicate effectively, both orally and in writing
* Must possess mental alertness, problem-solving, organizational, and task management skills, ability to make independent and sound decisions in a rapidly changing, chaotic environment
* Must be able to show initiative in the absence of supervision
* Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
* Must present a neat and professional appearance at all times
Working Conditions:
* Work a schedule that reflects the needs of the branch, including evenings and weekends
* Must attend New Employee Orientation within 30 days of hire
* Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment
* Understand and abide by all policies and procedures as set forth by the association
If you are a motivated and customer-focused individual who is passionate about providing exceptional service and promoting the values of the YMCA, we encourage you to apply for this exciting opportunity.
We are an equal opportunity employer and welcome applications from diverse candidates.
Please submit your application, including your resume and a cover letter, to [insert contact information].
We look forward to hearing from you
