Public Services Assistant

2 months ago


Hutchinson, Kansas, United States Hutchinson Public Library Full time
Job Title: Public Services Assistant

We are seeking a highly motivated and detail-oriented Public Services Assistant to join our team at Hutchinson Public Library. As a Public Services Assistant, you will play a vital role in providing exceptional customer service to our patrons, assisting with various tasks and functions associated with public services, and working collaboratively with our team to achieve our goals.

Key Responsibilities:
  • Register library cards, check in and out materials, and manage patron accounts
  • Process interlibrary loan requests and items received
  • Assist patrons with logins, questions, and technical issues in the computer area
  • Help patrons with print stations, photocopiers, fax machines, and other equipment
  • Assist patrons with searching our catalog and finding materials
  • Help patrons with auto repair manuals and the Mitchell software database
  • Assist patrons with using Wi-Fi and e-resources
  • Answer basic informational and directional questions
  • Assist with creating and promoting library events and services
  • Shelve and shelf-read various library collections
  • Deliver outreach materials and assist with selecting items
  • May assist with readers' advisory and collection development
  • May assist with other ILL processes
  • May assist with the Library Makerspace when needed
Requirements:
  • Excellent customer service skills, with practical experience preferred
  • Ability to multi-task effectively and confidently
  • Self-motivation
  • Pleasant and effective professional communication
  • Good judgment, orderliness, accuracy, tact, and adaptability
  • Knowledge of alphabetical and numerical organization
  • Proficiency with keyboarding, word processing, online communication, and web and database searching
  • Impeccable attendance and punctuality
Minimum Qualifications:
  1. High school diploma required. Some training past high school preferred
  2. Proficiency with computers required
  3. Some subject knowledge developed through work experience
  4. Evening and weekend work required
  5. Kansas driver's license
  6. Good health
Physical Demands of Position:
  • Lifting and carrying up to 25 lbs.
  • Pushing up to 60 lbs. of books on carts
  • Sitting, standing, walking, climbing, stooping, bending, twisting, and reaching
  • Talking and hearing
  • Handling, processing, picking up, and shelving of books and materials
Equipment Used:
  • Desktop computer, laptop computer, telephone, fax machine, photocopier, audio/video devices, scanner, color printer, self-check in machine, self-checkout machine, smart pickup lockers


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