Terminal Operations Manager
4 weeks ago
The Terminal Operations Manager will play a critical role in ensuring the safe and efficient operation of the airport terminal complex and related landside facilities. This position requires a high level of leadership and customer service skills, with the ability to make confident decisions in a fast-paced environment.
Key Responsibilities- Develop and implement terminal operating policies and procedures, ensuring compliance with regulatory requirements.
- Oversee daily terminal activities, including air carrier operations, customer service, and security protocols.
- Coordinate with landside staff to identify and address operational, safety, and security concerns.
- Serve as the initial point of contact for air carrier operational matters, escalating issues to the executive team as needed.
- Manage the Master Gate Schedule (MGS) and coordinate gate assignments with air carriers.
- Assist with the development of best practices for gate scheduling processes and procedures.
- Monitor terminal occupancy and ensure compliance with local fire code and public safety requirements.
- Foster a culture of exceptional customer service, ensuring passengers and visitors have a positive travel experience.
- Lead customer service efforts, including lost and found, and the Sunflower Hidden Disabilities Program/HVN Cares Program.
- Support the Airport Security Coordinator to ensure compliance with 49 CFR 1542 requirements.
- Attend and contribute to weekly meetings with airport management, providing routine reports on terminal operations.
- Bachelor's Degree preferred; Associates degree considered with direct aviation experience and 3 years of supervisory experience.
- Demonstrated leadership skills and ability to interface effectively with airport stakeholders and the public.
- Previous experience in terminal or airline management, with customer service functions highly preferred.
- Ability to pass and maintain security clearance requirements and all required drug tests.
- Possession of a valid driver's license suitable for the operation of all airport vehicles.
Avports LLC is committed to eliminating all discrimination based on gender, race, ethnicity, indigenous identity, disability, sexual orientation, and gender identity. Our policies focus on equal opportunities and treatment for all employees in recruitment, selection, and promotion, compensation, and development processes.
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