Estate Operations Manager

3 weeks ago

Atherton, California, United States Excellence Services, LLC Full time
About the Role

We are seeking a highly skilled and experienced Estate Operations Manager to join our dynamic team at Excellence Services, LLC. As a key member of our household operations team, you will be responsible for overseeing and managing various property projects and vendor activities, ensuring each project is completed successfully and efficiently.

Key Responsibilities

  • Conduct regular property inspections to identify and report issues, then arrange and supervise staff in resolving these issues effectively and timely.
  • Manage home maintenance, overseeing all aspects of property upkeep and repairs.
  • Efficiently arrange staff working hours and tasks, ensuring optimal productivity and coordination.
  • Inspect and ensure high-quality work from household staff, providing feedback and continually enhancing work quality.
  • Exhibit strong leadership, manage household staff effectively, and cultivate an accountable, efficient work environment.
  • Oversee household inventory, ensuring adequate supply and organization of household items.
  • Provide reliable transportation for Principals; maintain vehicle cleanliness and readiness; and perform a variety of errands as needed.
  • Handle incoming calls and guest greetings; manage the Principals' personal calendars with precision.
  • Plan, coordinate, and manage travel arrangements, family activities, and events, ensuring smooth execution.

Requirements

  • At least 5 years of management experience, with proven ability to manage a small team.
  • Bachelor's degree or higher; previous experience as a personal assistant is preferred.
  • Experienced in hospitality or family office settings.
  • Strong analytical, learning, and communication skills, with strict adherence to confidentiality.
  • Technologically proficient, particularly with G-suite, iPhone, and MacBook.
  • Highly organized and detail-oriented, with strong multitasking, prioritizing, and problem-solving abilities.
  • Positive and team-focused, with outstanding interpersonal skills and vendor management experience.
  • Proficiency in English, both written and spoken.
  • Flexible schedule, willing to work different shifts as needed.
  • Must be legally authorized to work in the United States and able to pass extensive background checks.
  • Ready for pre-employment health screenings, including physical, psychological exams, and drug tests; annual flu vaccination required.
  • Seeking a long-term commitment.

Core Values

  • Principals' First: Always put our principals' needs and interests first.
  • Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
  • Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
  • Dedication: Shows a deep commitment to the role and the company.
  • Accountable: Takes ownership of tasks and completes thorough due diligence.
  • Independent: Thinks and acts independently. Able to be self-taught and keep improving.
  • Resilience: Never complains or shies away from work. Welcome constructive feedback and can thrive under pressure.

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