Personal Concierge

We are seeking a highly skilled and experienced Executive Assistant to join our team at Excellence Services, LLC. As a key member of our staff, you will be responsible for providing exceptional support to our Principals, ensuring the smooth operation of our household and office.

• Household and Office Management
  • Oversee the daily operations of the household and office, ensuring that all tasks are completed efficiently and effectively.
  • Manage and maintain household vendor lists, schedules, and inventory.
  • Coordinate household staff and assist with monthly schedules.
  • Identify and oversee various property and estate projects as needed.
• Driving and Transportation
  • Provide safe and secure transportation for Principals.
  • Maintain vehicle cleanliness and readiness, including fuel, tire pressure, and service records.
  • Prepare and maintain vehicle checklists and Principals' comfort items.
• Research and Exploration
  • Collect information, perform research, and data analysis as needed.
  • Provide suggestions to Principals with the best solutions to solve problems.
  • Observe and participate in daily work to optimize workflow and process, improve team efficiency, and reduce interventions by Principals.
• HR Responsibilities
  • Assist the HR team with household staff hiring.
  • Conduct phone/video interviews and determine candidate qualifications.

• At least 3 years of management experience.
• Experience managing 3+ subordinates.
• Bachelor's degree or above.
• Proven experience working as a personal assistant is required.
• Experience working in the hospitality industry or a family office is preferred.
• Excellent learning ability and passion for exploration, research, and analysis.
• Vault-like ability to maintain confidentiality and be ultra discreet.
• Excellent email etiquette, concise and accurate communications.
• Maintain strictest confidences - never disclose Principals' contact information.
• Strong work ethic, reliable, punctual, and honest.
• Flexibility to work weekends and evenings.
• Must be very technically savvy. Experience with G-suite.
• Resourceful in terms of internet search and online shopping.
• Comfortable with iPhone or Android, including texting, camera phone, and smartphone apps.
• Highly organized, meticulous, detail-oriented, and thorough.
• Able to multitask and prioritize well.
• Positive attitude, team player, capable of working well with a vast array of high-quality vendors.
• Personable, gracious, and polite, with excellent people skills.
• Excellent command of the English language, both written and spoken.
• Proactively identifies and resolves problems.
• Able to work independently but takes direction well from Principals.
• Able to perform physical, hands-on tasks to assist the household and staff office.
• Flexible and able to accommodate spontaneous changes to routines and plans.
• Able to travel with Principals to assist.
• Long-term intent.
• The Personal Assistant/Household Manager candidate must be legally authorized to work in the United States without sponsorship for employment visa status.
• Able to pass an extensive background check, credit, and reference checks.
• Willing to take a pre-employment physical, psychological exam, and drug screen.
• Service-oriented and attention to detail.
• Annual flu shot required.

• Principals' First: Always put our Principals' needs and interests first.
• Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
• Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
• Dedication: Shows a deep commitment to the role and the company.
• Accountable: Takes ownership of tasks and completes thorough due diligence.
• Independent: Thinks and acts independently. Able to be self-taught and keep improving.
• Resilience: Never complains or shies away from work. Welcome feedback and can thrive under pressure.