Pest Control Operations Manager

5 days ago


Davie, Florida, United States Monvic Corporation - EZ Pest Control & Services Full time
Key Responsibilities
  • Advanced Customer Support
    • Address and resolve escalated customer inquiries and complaints regarding pest control services, scheduling, and billing.
    • Serve as a subject matter expert on the company's services, processes, and policies.
    • Build and maintain positive relationships with high-priority customers.
  • Leadership and Mentorship
    • Provide guidance and training to junior customer service representatives to enhance team performance.
    • Monitor team interactions with customers to ensure quality and adherence to company standards.
    • Act as a role model in delivering exceptional customer service.
  • Process Optimization
    • Identify areas for improvement in customer service procedures and suggest solutions to enhance efficiency and effectiveness.
    • Assist in developing and implementing updated training materials and protocols.
Qualifications
  • High school diploma or equivalent; a degree in business administration, communications, or related fields is a plus.
  • Minimum of 3–5 years of experience in a customer service role, preferably in the pest control or service industry.
  • Strong leadership skills and experience mentoring or supervising team members.
  • Proficient in using customer relationship management (CRM) software and office applications.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Ability to handle high-pressure situations and resolve issues efficiently.
  • Detail-oriented with strong organizational and multitasking abilities.

The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience.



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