Pest Control Operations Manager
5 days ago
- Advanced Customer Support
- Address and resolve escalated customer inquiries and complaints regarding pest control services, scheduling, and billing.
- Serve as a subject matter expert on the company's services, processes, and policies.
- Build and maintain positive relationships with high-priority customers.
- Leadership and Mentorship
- Provide guidance and training to junior customer service representatives to enhance team performance.
- Monitor team interactions with customers to ensure quality and adherence to company standards.
- Act as a role model in delivering exceptional customer service.
- Process Optimization
- Identify areas for improvement in customer service procedures and suggest solutions to enhance efficiency and effectiveness.
- Assist in developing and implementing updated training materials and protocols.
- High school diploma or equivalent; a degree in business administration, communications, or related fields is a plus.
- Minimum of 3–5 years of experience in a customer service role, preferably in the pest control or service industry.
- Strong leadership skills and experience mentoring or supervising team members.
- Proficient in using customer relationship management (CRM) software and office applications.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to handle high-pressure situations and resolve issues efficiently.
- Detail-oriented with strong organizational and multitasking abilities.
The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience.
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