System Administrator
3 weeks ago
We are seeking a skilled and talented System Administrator to join our IT team in La Jolla. This position requires strong knowledge and experience with corporate IT systems, Google Workspace, Office 365, MDM Platforms, firewalls, and network support.
Key Responsibilities:
- Install, configure, and maintain operating systems, software applications, and security updates on end user devices
- Administer and support Google Workspace, user accounts, mailboxes, groups, and organizational units
- Configure and maintain Google Workspace security settings and policies
- Support and troubleshoot any issues with Google Workspace apps, Gmail, gDrive, Calendars, and gDocs
- Administer and support Office 365 applications Exchange
- Manage user accounts, permissions, and access controls across various SaaS applications
- Provide technical support and troubleshooting assistance to end users experiencing issues with Zoom video conferencing and RingCentral communication tools
- Deploy and setup Zoom Rooms, RingCentral accounts, and other conferencing hardware and peripherals
- Monitor Zoom Rooms performance, implement regular updates, and ensure system uptime
- Administer and support LAN and firewalls
- Collaborate with the internal IT team to resolve complex technical issues, ensuring minimal disruption to end user productivity, Zoom video conferencing, and RingCentral
- Stay up to date with the latest updates and security enhancements released by OS systems, SaaS applications, Zoom, and RingCentral services, and implement upgrades as needed
- Maintain technical documentation, manuals, and IT policies
Requirements:
- 5+ years of experience in Corporate IT System Administration with a focus on end user support and troubleshooting communication and collaboration tools
- Proficiency with Windows OS, MAC OS, Microsoft Office Suite
- Familiar with device management platforms such as Microsoft Intune and Jamf
- Proficient in administering Zoom and RingCentral platforms, including user management, permissions, and integrations
- Excellent communication and interpersonal skills, with end user service-oriented approach to provide technical support
- Strong problem-solving skills, with the ability to identify and resolve technical issues in a timely manner
- Experience supporting Meraki Switches, Sophos Firewalls
- Experience with LAN/WAN networking, TCP/IP protocols, Radius
- Familiar with ITIL processes is desirable
- Positive, can-do attitude and teamwork
- Ability to work on-site 5 days a week in the La Jolla, CA Office
What We Offer:
- Competitive salary range of $106,000 - $127,000
- Comprehensive benefits package, including healthcare coverage, prescription drug, vision, and dental plans, HSA and FSA accounts, life and AD&D insurance, disability coverage, retirement 401(k) Plan Option with Altium match, Calm App, and Employee Assistance Program
- Paid holidays, paid time-off rising schedule, sick time for Dr. appointments or family health needs, family medical, maternity, paternity, and military leave
- Flexible working arrangements available based on role and location, home internet allowance, free lunch, snacks, and drinks every day in office, free parking
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