IT Support Specialist

2 weeks ago


San Antonio, Texas, United States DOCUmation Full time
Job Title: IT Help Desk Engineer

Job Summary:

The IT Help Desk Engineer will play a crucial role in providing technical support to our clients, ensuring their IT systems are running smoothly and efficiently. This individual will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and collaborating with the team to achieve valued-added results.

Key Responsibilities:

  • Provide timely and efficient technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure
  • Collaborate with the team to identify and implement solutions to improve technical support processes
  • Develop and maintain strong relationships with clients to ensure their technical needs are met
  • Stay up-to-date with the latest technologies and trends in the IT industry

Requirements:

  • Associate's or Technical Degree in a related field or equivalent experience
  • CompTIA A+, Network+, and Security+ certifications
  • CCNA (Cisco) Routing and Switching certification (recommended)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Physical Requirements:

  • Lifting and/or exerting of force up to 50 pounds occasionally and 10 pounds frequently

Special Requirements:

  • Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of the organization.



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