Building Support Specialist

4 weeks ago


New York, New York, United States Macy's, Inc. Full time

As a key member of our team, the Building Support Specialist will play a vital role in delivering exceptional customer experiences. This role requires a collaborative and problem-solving mindset, with a focus on providing friendly and helpful support to customers, stylists, and digital sellers.

The ideal candidate will be able to navigate elevated luxury transactions, form partnerships with luxury partners, and utilize various tools to secure product for customers. Strong communication and interpersonal skills are essential for success in this role.

Responsibilities include:

  • Providing exceptional customer service and support
  • Navigating luxury transactions and forming partnerships with luxury partners
  • Utilizing tools such as search and send, luxury special orders, online look books, and Salesfloor platform
  • Responding to customer outreach via phone and Salesfloor platform
  • Offering and promoting Loyallist to customers
  • Connecting customers with the appropriate associate for assistance

This role requires a flexible schedule, including day, evening, weekends, and holidays. The ability to work with technology, including handheld equipment and cash registers, is also essential.



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