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Client Success Strategist
2 months ago
At Workday, we believe in the power of conversation and collaboration. Our story began in a sunny diner in California, where our founders envisioned a transformative approach to enterprise software.
What truly distinguishes us is our commitment to a people-first culture. We prioritize the happiness, growth, and contributions of every Workmate, fostering an environment where collaboration thrives. Our dedication to our employees, communities, and the environment is integral to our success.
Be Yourself and Shine:
We encourage you to express your authentic self. The energy and passion within our team create a unique atmosphere that drives our success.
Are you ready to contribute to a brighter work experience for all? Join us in our growth journey and bring your best self to work.
About the TeamThe Customer Success team plays a pivotal role in ensuring our clients derive maximum value from our solutions. As a key member of this team, you will guide customers on their Workday journey.
As an advisor and collaborator, you will work alongside your team and cross-functional partners to help clients achieve their goals.
Your Responsibilities:
- Engage with a diverse portfolio of clients, conducting regular check-ins to drive value, adoption, and retention.
- Serve as a vital part of a dynamic Customer Experience organization, managing your schedule and customer interactions effectively.
About the Role
The Customer Success Manager (CSM) is essential to our clients' success, helping them unlock the full potential of their investments.
In this role, you will advocate for our clients, taking a collaborative approach to ensure their success.
Your focus will be on enhancing the user experience, providing personalized support to clients who seek deeper engagement beyond standard communication channels.
Your Impact:
- Ensure clients derive maximum value from our products and services by quantifying benefits, promoting adoption, sharing best practices, and identifying growth opportunities.
About You
Basic Qualifications:
- 3+ years of experience in a Customer Success role.
- Familiarity with CRM systems like Salesforce & Gainsight to track customer interactions.
Other Qualifications:
- Exceptional organizational, time management, and communication skills.
- Previous experience in SaaS is preferred.
- Proven ability to build strong relationships with clients and collaborate across functions (Sales, Professional Services, and Product Management).
- Strong verbal and written communication skills, capable of leading meetings with clients and leadership.
- Experience in issue resolution and escalation management at various organizational levels.
- Bachelor's degree or equivalent experience; a degree in Business or Technical fields is preferred.
Our Flexible Work Approach
We embrace a flexible work model that balances in-person collaboration with remote work. Our approach fosters deeper connections and a strong community, enabling our teams to perform at their best.
Flexibility can take many forms, and we encourage a schedule that meets both business and personal needs while maximizing time spent together.
For those in remote roles, opportunities to gather in our offices for significant moments are available.
Workday Pay Transparency Statement
The annual base salary ranges for this role vary based on location. This position may also be eligible for bonuses and stock grants as part of the total compensation package.
Compensation offers will be determined based on various factors, including geography, experience, skills, job responsibilities, and business needs.
For more information on Workday's comprehensive benefits, please refer to our resources. Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
