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Customer Service Representative

2 months ago

Grand Rapids, Michigan, United States Fifth Third Full time

Transform Banking with Exceptional Service

We're seeking a talented Customer Service Professional to join our team at Fifth Third Bank. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our customers.

Key Responsibilities:

  • Provide top-notch customer service via phone, ensuring every interaction is professional, courteous, and informative.
  • Accurately answer customer inquiries, explain products and policies, and resolve issues in a timely manner.
  • Upsell and cross-sell products based on customer needs, promoting a positive customer experience.
  • Collaborate with colleagues to achieve results, identifying and managing risks while maintaining a customer-centric approach.
  • Stay up-to-date on Bank products and services, continually learning and developing knowledge to provide expert guidance to customers.

Requirements:

  • High school education or equivalent.
  • Basic computer skills and data entry experience.
  • Excellent customer service skills, with the ability to articulate complex information clearly.
  • Previous customer service or call center experience preferred.
  • Strong problem-solving skills and ability to work in a fast-paced environment.

About Fifth Third Bank:

Fifth Third Bank is committed to fostering an inclusive and diverse culture, promoting equal employment opportunities for all. We're proud to be an engaged and inclusive employer, dedicated to making a positive impact in our communities.