Roadside Service Technician Lead

1 day ago


Nashville, Tennessee, United States The Auto Club Group Full time

About the Role:

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We are seeking an experienced Roadside Service Technician Lead to join our emergency response team at The Auto Club Group.

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This role involves:

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  • Responding to roadside emergencies, prioritizing tasks, and managing resources to ensure efficient service delivery.">
  • Utilizing advanced technology, including GPS navigation and mobile data terminals, to optimize route efficiency and enhance member satisfaction.">
  • Servicing vehicles, conducting diagnostics, and implementing repairs to get members back on the road safely and efficiently.">
  • Engaging with members, understanding their needs, and delivering exceptional customer experiences.">
  • Maintaining accurate records, reporting incidents, and adhering to regulatory requirements.">
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What We Offer:

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  • An estimated average annual salary of around $46,800 ($22.50/hour). Overtime earning potential at time and a half the hourly wage.">
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.">
  • $1,000 sign-on bonus, split payout at 90 and 180 days of employment.">
  • $250 quarterly perfect attendance bonus.">
  • Fully paid training.">
  • Comprehensive benefits package, including medical, dental, and vision coverage.">
  • 401(k) with employer match.">
  • Paid parental leave and adoption assistance.">
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.">
  • Paid volunteer day annually.">
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.">
  • AAA membership.">
  • Discounts, perks, rewards, and much more.">
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Requirements:

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  • High school diploma or equivalent required.">
  • Valid driver's license required.">
  • 21 years of age or older required.">
  • Valid state driver's license with minimal driving infractions/incidents.">
  • Experience using tablets/electronic devices to update calls, review policies/procedures, document safety records, and complete other duties.">
  • Strong customer service skills, including ability to effectively communicate with customers/members and understand need for meeting/exceeding customer expectations.">
  • Ability to lift materials weighing up to 75 pounds.">
  • Successful completion of drug screening, MVR, criminal background check, and DOT health screenings.">
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Preferred Qualifications:

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  • Experience servicing vehicles, including fuel delivery, battery testing/replacement, jumpstarting, lockout service, and tire changing/inflating.">
  • Prior tow truck driver or roadside service experience.">
  • Safe operation of wheel lift, flatbed, dolly towing equipment, full-size or mini service vehicle, and applicable service equipment/commercial driving experience.">
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About Us:

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The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment will be required to consent to a background and drug screen based on the requirements of the position.

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Become part of something bigger. Our diverse workforce values inclusivity, creativity, and passion. Join us today



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