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Senior Epic Analyst
2 months ago
The Senior Epic Analyst position is a critical role within our organization, responsible for providing expert-level support and configuration of assigned applications. This position entails assisting, training, and supporting customers and junior analysts with the operation and administration of systems.
Key Responsibilities:- Assist and train customers and junior analysts on system operation and administration.
- Provide expert-level support and configuration of assigned applications.
- Work with customers at all levels to enhance their understanding of available tools and improve operational efficiencies.
- Proactively manage and troubleshoot issues within related IT teams and manage change.
- Provide high-level administration of applications and ensure quality delivery of application availability.
- Ensure services provided contribute to the successful accomplishment of the department's mission.
- Make recommendations regarding budget projections and project management.
- Ambulatory/MyChart certification.
- Experience in access transformation, including build and logic within decision tree and ticket scheduling.
- Five years' experience in IT or clinical or business workflow required.
- Experience supporting large-scale clinical, ancillary, or business environments.
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
- Ability to effectively communicate with patients, physicians, family members, and coworkers in a manner consistent with a customer service focus and application of positive language principles.
- Expert ability and skill to troubleshoot system problems and engineer expert solutions with IT customers and vendors.
- Expert technical skills to support multiple applications and projects simultaneously.
- Strong knowledge of project management methodologies and ability to apply them to large-scale system implementation.
- Strong knowledge of multidisciplinary clinical or business information systems.
- Demonstrated leadership skills.
- Expected to be proactive in all areas of responsibility.
Benefits: Medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Paid sick leave and/or other paid time off as provided by applicable law.
