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Shift Manager

2 months ago

Kyle, Texas, United States Tacala Companies Full time

Job Summary:

You are applying for a leadership role with a fast-paced and dynamic company, Tacala Companies, which operates a franchise of a well-known quick-service restaurant. If hired, you will be employed by the franchisee, who is an independent business owner responsible for setting their own wage and benefit programs.

Key Responsibilities:

  • Support the Restaurant Manager: Assist in running great work shifts and meeting high standards of quality, safety, and customer satisfaction.
  • Problem-Solving and Teamwork: Take ownership of problems and become part of the solution, seeking help when needed and guiding others to achieve common goals.
  • Customer Service: Ensure team members complete tasks as assigned and serve safe, quality food with a customer-centric attitude.
  • Team Environment: Help create an environment that team members want to work in and customers want to visit.

Key Behaviors:

  • Solving Customer Complaints: Resolve customer complaints and win them over again.
  • Providing Feedback: Offer positive, constructive feedback to team members.
  • Transparency and Communication: Be open, honest, and transparent with the Restaurant Leadership Team.
  • Adherence to Policies: Follow safety & security, cash management, inventory, and labor policies and procedures.

Additional Information:

Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.