Customer Service Manager

2 weeks ago


Kyle, Texas, United States MOD Pizza Full time

At MOD Pizza, we're on a mission to create a world where everyone belongs. As a Customer Service Lead, you'll play a key role in delivering exceptional customer experiences and leading our restaurant teams to success.

Key Responsibilities

  • Lead by example, embodying MOD's values and behaviors to create a positive and inclusive work environment
  • Collaborate with the General Manager to develop and implement strategies that drive customer satisfaction and loyalty
  • Coach and develop Shift Supervisors to ensure they have the skills and knowledge needed to excel in their roles
  • Foster a culture of open communication, feedback, and continuous improvement
  • Stay up-to-date on operational standards and resources to ensure seamless execution
Requirements
  • 1+ year of customer service or restaurant leadership experience
  • Proven track record of successfully leading, coaching, and developing front-line employees
  • Strong strategic thinking and tactical execution skills
  • Ability to remain calm and focused in fast-paced restaurant environments
  • Must be at least 18 years old
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision
  • Paid time off and holidays
  • Free meals and merchandise
Why MOD?
  • We're a fair chance employer and proud to create a workplace where everyone belongs
  • We offer a comprehensive benefits package and opportunities for career growth
  • We're passionate about creating a positive and inclusive work environment


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