Bank Client Support Specialist

1 week ago


Lynn, Massachusetts, United States Vaco Full time
Job Title: Bank Client Support Specialist

Vaco Boston is seeking a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a critical role in facilitating the financial security of our members by engaging in needs-based sales and service conversations related to a single Banking line of business or product set.

Key Responsibilities:
  • Handle incoming member calls and online messages in a fast-paced environment
  • Use effective communication, probing questions, and critical thinking skills to identify member needs and provide suitable solutions
  • Develop in-depth knowledge of our banking products to attract new members and enhance relationships with current members
  • Advise and educate members on banking products and services
  • Deliver outstanding member service by demonstrating empathy, active listening, and professionalism
  • Prioritize continuous improvement and development through coaching and collaboration with your manager and team members

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco is committed to creating a diverse and inclusive workplace and encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.



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