Head of Customer Journey Management

1 week ago


Estero, Florida, United States Hertz Full time
Head of Customer Journey Management

Estimated Salary: $120,000 - $180,000 per year (dependent on experience)

We are seeking a highly experienced Head of Customer Journey Management to lead our efforts in enhancing the customer experience.

The successful candidate will have a proven track record of developing and implementing strategies to improve customer satisfaction and drive revenue growth. They will be responsible for managing cross-functional teams to design and execute customer experience initiatives that align with company goals.

The ideal candidate will have 7-10 years of experience in customer journey mapping, customer feedback programs, and relevant tools (e.g., CRM, analytics platforms). A Bachelor's degree is required, and experience working in industries such as SaaS, technology, retail, or financial services is preferred.

Benefits include paid time off, medical, dental, and vision plans, retirement programs, paid parental leave, and educational reimbursement discounts.



  • Estero, Florida, United States Hertz Full time

    Customer Experience Leadership PositionEstimated Salary: $120,000 - $180,000 per year (dependent on experience)We are looking for a Customer Experience Leadership Position to drive innovation and excellence in customer experience management.The successful candidate will have a deep understanding of customer behavior and preferences, and will be able to...


  • Estero, Florida, United States Alliant Property Management Full time

    Job OverviewWe are seeking a skilled Property Management Administrator to join our team at Alliant Property Management. This role is ideal for an organized and detail-oriented individual who can provide exceptional administrative support to our Community Association Manager.Key Responsibilities:Proactive communication with residents, vendors, and...


  • Estero, Florida, United States Hertz Full time

    Director of Customer Experience StrategyEstimated Salary: $120,000 - $180,000 per year (dependent on experience)We are seeking a highly experienced Director of Customer Experience Strategy to lead our cross-functional teams and drive exceptional customer experiences across our organization.The successful candidate will have a proven track record of leading...

  • Bar Service Manager

    1 week ago


    Estero, Florida, United States KW Property Management LLC Full time

    We are seeking a skilled Bar Service Manager to join our team at KW Property Management LLC.About the JobAs a Bar Service Manager, you will be responsible for providing exceptional customer service and ensuring that our bar is running smoothly and efficiently. This is a non-exempt position that requires a high level of energy and attention to...


  • Estero, Florida, United States Hand & Stone - Fleming IslandGainesvilleNaplesEstero Full time

    Company OverviewHand & Stone Massage and Facial Spa is a rapidly growing franchise system with over 600 locations across the US and Canada. We are committed to providing exceptional customer experiences and driving revenue growth through innovative marketing strategies.We are seeking a highly motivated Customer Experience Director to join our team in Fleming...


  • Estero, Florida, United States Bath & Body Works Full time

    About Our Company: At Bath & Body Works, we're passionate about providing our customers with unique fragrances and memorable experiences. Our company values diversity, equity, and inclusion, and we strive to create a welcoming environment for all associates and customers.Job Description: As a Retail Supervisor, you will play a key role in leading a team of...


  • Estero, Florida, United States Alliant Property Management Full time

    Supporting Our TeamWe are seeking an Onsite Administrative Support Specialist to join our team at Alliant Property Management. As a key member of our property operations team, you will provide administrative support to our Community Association Manager, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the...


  • Estero, Florida, United States Alliant Property Management Full time

    About the RoleWe are seeking a highly skilled Administrative Assistant to support our Property Operations team at Alliant Property Management. The ideal candidate will have excellent organizational and communication skills, with a strong attention to detail.Key Responsibilities:Provide administrative support to the Community Association Manager, including...


  • Estero, Florida, United States Hertz Full time

    About the RoleThis is a senior leadership role that requires a proven track record of driving CX initiatives and improving customer satisfaction. The ideal candidate will have 7-10 years of experience in CX, customer journey mapping, and relevant tools such as CRM and analytics platforms.Lead cross-functional teams to design and execute CX initiatives that...


  • Estero, Florida, United States Ted Todd Insurance Full time

    About the RoleThe Senior Customer Service Insurance Agent will play a critical part in delivering exceptional service to our clients. As a key member of our team, you will provide prompt, professional, and personalized support to clients via phone, email, or in-person, ensuring their needs are met and concerns addressed.ResponsibilitiesCustomer Service:...


  • Estero, Florida, United States Coconut Point Ford Full time

    Job Overview: Coconut Point Ford is seeking an Account Acquisition Manager to join our sales team. As an Account Acquisition Manager, you will be responsible for identifying and acquiring new business accounts, building strong relationships with customers, and collaborating with colleagues to drive business results. This is an exciting opportunity to work...


  • Estero, Florida, United States Butterfly Beach Full time

    Job OverviewWe are seeking a highly motivated and experienced Retail Store Manager to lead our team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for overseeing store operations, managing staff, and driving sales growth.Our ideal candidate has a proven track record in retail management, with...


  • Estero, Florida, United States Butterfly Beach Full time

    Company OverviewButterfly Beach is a renowned fashion brand with a strong presence in the industry. Our stores offer a unique shopping experience, combining style and affordability. We value creativity and individuality, and our customers reflect this spirit.We are seeking a Pacesetter to join our team, someone who shares our passion for fashion and customer...

  • F&B Leadership Role

    2 weeks ago


    Estero, Florida, United States KW Property Management LLC Full time

    F&B Leadership Role: Join our dynamic team at KW Property Management LLC as a seasoned F&B professional. In this key leadership role, you will oversee the strategic direction and daily operations of our food and beverage services, driving business growth and excellence in customer satisfaction.Key Responsibilities:Develop and execute comprehensive marketing...


  • Estero, Florida, United States Levi Strauss & Co. Full time

    About Our StoreLocated in the heart of Estero, our store offers a wide range of denim and casual wear products from Levi Strauss & Co. Our team is dedicated to providing an exceptional shopping experience for our customers.Job DetailsThis is a full-time position, approximately 30-40 hours per week. You will work closely with our management team to ensure...


  • Estero, Florida, United States Ted Todd Insurance Full time

    Company OverviewTed Todd Insurance, a leading Allstate agency since 1986, operates four offices across Florida with a focus on growth and development. We prioritize an inclusive work environment where diversity is valued and every individual's voice is heard.Job DescriptionWe are seeking a skilled Customer Service Representative to join our dynamic team in...

  • Retail Store Manager

    3 weeks ago


    Estero, Florida, United States Bath & Body Works Full time

    Company Overview: Bath & Body Works is a leading specialty retailer of premium fragrances, personal care products, and candles. We are committed to delivering exceptional customer experiences and building a diverse, equitable, and inclusive culture.About the Job:This Retail Store Manager position is responsible for overseeing the day-to-day operations of our...

  • Sales Floor Manager

    1 week ago


    Estero, Florida, United States Sprouts Farmers Market Full time

    Job SummaryThe Sales Floor Manager is responsible for overseeing the sales floor operations, including receiving, stocking, and merchandising products. As a key member of our retail staff, you will be responsible for managing a team of sales associates, maintaining a clean and organized store environment, and ensuring that all sales transactions are accurate...


  • Estero, Florida, United States UNTUCKit Full time

    The ideal candidate for our Coastal Retail Manager role will have a passion for retail and excellent leadership skills. The estimated annual salary for this position is $60,000 - $70,000, depending on experience. As a Coastal Retail Manager, you will oversee the daily operations of our store in Coconut Point Mall, ensure exceptional customer service, and...


  • Estero, Florida, United States UNTUCKit Full time

    UNTUCKit is a retail company seeking a highly skilled Retail Operations Manager to lead our store team in Coconut Point Mall. The estimated annual salary for this position is $65,000 - $75,000, depending on experience. As a Retail Operations Manager, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer...