Part-Time PC Technician III, OTS

4 weeks ago

Katy, Texas, United States Lone Star College Full time
Purpose and Scope:

The Computer Systems Support Specialist supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

The Specialist troubleshoots problem areas in a timely and accurate fashion and provides end-user training and assistance where required.

Essential Job Functions:
  1. Work with end-users to identify and deliver required PC services
  2. Act as a liaison and provides training and support to end-users and staff on computer operations and other issues
  3. Install, configure, test, maintain, monitor, and troubleshoot level III end-user workstation hardware, networked peripheral devices, and networking hardware products
  4. Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products
  5. Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair as needed
  6. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
  7. Help maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
  8. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
  9. Document instances of hardware failure, repair, installation, and removal
  10. Construct, install, and test customized configurations based on various platforms and operating systems
  11. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs
  12. Maintain up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations
Knowledge, Skills, and Abilities:

The Computer Systems Support Specialist must have a highly detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required.

Background of strong customer service orientation is essential.

Highly skilled at explaining technical subjects to non-technical as well as technical customers.

Has expertise in principles and concepts underlying an area of IT.

Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work.

Has in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative).

Has some awareness of external trends and best practices.

Has basic knowledge of project management.

Ability to represent and promote the team's mission and goals across teams, processes, and departments, as needed.

Ability to write and present reports and/or proposals that persuade or communicate important messages.

Understands and interprets other viewpoints and assimilates them, as appropriate, into new or revised work processes and products.

Ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit.

Ability to make decisions guided by IT and the College's precedents and objectives.

Ability to make decisions and recommendations on issues affecting projects and a client base.

Demonstrated ability to work with management, which helps create standards for a team and assists in establishing methods of accountability for the completion of assignments and tasks.

Demonstrates flexibility and discretion in negotiations with customers and/or colleagues.

Ability to seek opportunities and set some goals for own development.

Ability to follow team and OTS procedures, but regularly evaluates those procedures.

Ability to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field).

Ability to set goals for others that support short-term team goals. May establish long-term goals for others.

Ability to know and follow standard operating procedures.

Physical Abilities:

The work is sedentary. Typically, the employee sits comfortably to do the work.

However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile.

No special physical demands are required to perform the work.

Work Schedule and Conditions:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment.

Interface with internal and external contacts as needed to carry out the functions of the position.

Work is performed in a climate-controlled office with minimal exposure to safety hazards.

Required Qualifications:

High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience.

Salary: Hourly Pay Rate is $15.85.

Benefits: By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax-deferred retirement plan, and more.

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