Insurance Claims Professional
2 days ago
At Higginbotham Insurance Agency, we are looking for a skilled Claims Service Representative to join our team in Atlanta, GA.
About the RoleThe Claims Customer Service Representative is responsible for handling phone calls and coordinating communication via email or voice mails and relaying them to the appropriate party. The representative performs administrative functions for the Claims Group, including handling customer service calls as needed and following administrative workflows for Claims Group support.
Key Responsibilities- Report to the Claims Operations Manager and/or Team Lead
- Service in an administrative support capacity
- Understand claims handling guidelines and workflows
- Coordinate and distribute information effectively
- Communicate with customers by phone; return voice messages
- Email carriers for follow-up and claims status
- Process incoming electronic and physical mail with appropriate filing and distribution to the appropriate party
- 1 year of related experience required
- Property and Casualty experience
- Carrier, Agency, or Third Party Administrator claims experience preferred
We offer competitive compensation based on applicable experience and a generous employee benefits package, which includes a robust wellness program, employee ownership opportunities, and career progression opportunities.
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