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Customer Service Representative

2 months ago

Bristol, Tennessee, United States Roadrunner Markets Inc Full time
Overview

At Roadrunner Markets Inc, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere, helpful service, and a sense of belonging. As a key member of our team, you'll be responsible for creating a positive shopping experience for our customers, ensuring our store is well-stocked and clean, and providing exceptional customer service.

Responsibilities
  1. Customer Service Expertise: Greet customers with a smile, answer questions, and provide assistance to ensure a pleasant shopping experience.
  2. Sales Floor Management: Maintain a well-stocked and visually appealing sales floor, ensuring our store is clean and inviting.
  3. Upselling and Suggestive Selling: Develop your skills in upselling and suggestive selling to enhance the customer experience and contribute to achieving sales goals.
  4. Brand Ambassador: Promote our brand by encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
  5. Cash Handling: Efficiently manage the cash register, handle transactions with accuracy, and maintain a seamless financial flow.
  6. Safety and Security: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  7. Team Collaboration: Work collaboratively with colleagues to ensure smooth store operations and provide support when needed.
  8. Facility Maintenance: Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  9. Environmental Stewardship: Participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Qualifications
  • Age Requirement: Must be 18 years of age or older (21 in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personality Traits: Friendly demeanor, ability to make people feel welcome, detail-oriented, reliable, responsible, and flexible.