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Hospitality Front Office Associate

2 months ago

Turlock, California, United States WSManagement Inc Full time

Position Overview: As a Guest Services Coordinator at WSManagement Inc, you will serve as the initial point of contact for guests upon their arrival at the hotel. Your role is crucial in creating a welcoming atmosphere that fosters guest loyalty and satisfaction. By addressing inquiries, requests, and concerns with professionalism and warmth, you will help ensure that each guest's experience is memorable and exceeds their expectations.

Key Responsibilities:

  • Professionally manage and resolve guest feedback, both positive and negative.
  • Efficiently handle the check-in and check-out processes for guests.
  • Reconcile daily transactions and ensure all accounts are accurately closed.
  • Become proficient in the hotel’s property management systems, including generating and distributing reports as needed.
  • Adhere to established cash handling procedures, ensuring the security of cash and deposits at all times.
  • Support the Sales Department with up-selling and promotional initiatives.
  • Respond to phone calls and emails promptly, ensuring a friendly and professional tone.
  • Demonstrate the ability to multi-task effectively in a dynamic environment.

Qualifications:

  • High school diploma or equivalent experience.
  • A minimum of two years of experience in the hospitality industry.
  • Experience in a guest service role is essential.
  • Professional demeanor and presentation skills.
  • A collaborative team player.
  • Ability to thrive under pressure in a busy setting.
  • Strong attention to detail and ability to follow instructions accurately.
  • Willingness to work flexible hours, including weekends and holidays.
  • Capability to cross-train in various hotel departments.
  • Proactive in anticipating guest needs and operational requirements.

Note: The responsibilities and qualifications outlined are intended to represent the core duties of the position. They are not exhaustive and may be subject to change as business needs evolve. WSManagement Inc is an equal opportunity employer, committed to fostering an inclusive workplace.