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Senior Customer Insights Manager

2 months ago

Bothell, Washington, United States Amazon Web Services, Inc. Full time
About the Role

We are seeking a highly skilled Senior Customer Research Manager to join our team at Amazon Web Services, Inc. This is a unique opportunity to drive strategic research initiatives that shape our product roadmaps and go-to-market strategies.

Key Responsibilities
  • Develop and execute a comprehensive research roadmap aligned with AWS's business objectives
  • Partner with cross-functional stakeholders to define research objectives, methodologies, and sampling strategies
  • Analyze diverse data sets and extract insights to inform product strategy and positioning
  • Craft compelling narratives to communicate research findings and recommendations to senior leadership and product teams
  • Design and implement quantitative and qualitative research instruments, including surveys, discussion guides, and data analysis frameworks
  • Manage a vendor ecosystem to support research initiatives
About the Team

Our team is dedicated to delivering exceptional customer experiences through data-driven insights. We value diversity, inclusion, and collaboration, and we're committed to creating a workplace that's welcoming and supportive of all employees.

Requirements
  • 7+ years of experience in market research and analytics, preferably in the technology industry
  • Bachelor's or advanced degree in business, mathematics, or the sciences
  • Proven expertise in quantitative and qualitative research methodologies
  • Exceptional storytelling and communication skills
  • Strong analytical and problem-solving capabilities
  • Excellent project management skills
Preferred Qualifications
  • Experience with emerging technologies research
  • Experience with business-to-business (B2B) research
  • Experience with product research
  • Experience in international research
  • Experience in both client-side and vendor-side research positions
About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses around the world.

We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. If you're passionate about customer-centric research and analytics, and you're looking for a challenging and rewarding role, we encourage you to apply.