Customer Experience Ambassador
5 days ago
As a Customer Experience Ambassador at Dave & Buster's, you will be the face of our brand, ensuring that every guest has a positive and welcoming experience. You will be responsible for guiding our guests through their Midway experience, providing exceptional service, and creating a memorable experience for all.
Key Responsibilities:
- Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
- Provide timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
- Greet guests with a positive attitude and enthusiasm while performing multiple job functions, including smiling and greeting guests upon entering.
- Assist guests with all requests and answer questions as needed, making recommendations on items.
- Provide game assistance by promptly notifying support technicians or management as needed.
- Bid farewell to guests leaving, ensuring everything was satisfactory and inviting guests to return.
- Notify manager of any guest perceived to be unhappy.
- Practice proper cost controls by accurately weighing tickets and scanning merchandise.
- Responsible for stocking, displaying, and securing merchandise in all storage areas.
- Responsible for the reconciliation of tickets and merchandise inventory.
- Conduct merchandise inventory during and after shift, if applicable.
- Check for restocking of necessary supplies, bringing all areas up to standard, and discussing problem areas with manager.
- Review the cleanliness and organization of the Winner's Circle, ensuring all plush and shelves are stocked, properly cleaned, and maintained.
- Properly position and set up displays to increase guest traffic and promote sales.
- Assist other team members as needed.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.
- Must be at least 16 years of age.
Physical Demands:
- Be friendly and able to smile frequently.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast-paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, stoop, mop, sweep, and wipe frequently.
- Compensation is from $7.25 - $12.5 per hour
7.25
12.5
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