Fitness Experience Associate

1 week ago


Jersey City, New Jersey, United States Retro Fitness Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Member Experience Associate at Retro Fitness. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a welcoming and inclusive environment for our members, and contributing to the overall success of our fitness center.

Key Responsibilities
  • Greeting and Checking In Members: Greet members as they arrive, check them in, and ensure they have a smooth and enjoyable experience.
  • Customer Service: Respond to member inquiries, resolve issues, and provide exceptional customer service to ensure member satisfaction.
  • Membership Sales and Retention: Promote membership sales and retention by providing information about our services and amenities, and encouraging members to upgrade their membership.
  • Follow-up with Prospects: Follow up with prospective members to answer questions, provide information, and encourage them to join our fitness center.
  • Selling In-Store Merchandise: Sell in-store merchandise, such as Retro Blends Smoothie Bar drinks and pro shop items, to members and guests.
  • Ensuring a Safe and Clean Environment: Ensure the fitness center is clean, safe, and well-maintained, and report any issues to management.
Requirements
  • Positive Attitude: A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with members, guests, and colleagues.
  • Teamwork: Ability to work collaboratively as part of a team, with a focus on delivering exceptional results.
  • Flexibility: Flexibility to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
About Retro Fitness

Retro Fitness is a dynamic and growing fitness center chain with over 120 locations across the US. We offer a range of services and amenities, including state-of-the-art equipment, group fitness classes, and personalized training programs. Our mission is to provide a welcoming and inclusive environment for our members, and to help them achieve their fitness goals.


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