IT Support Specialist
3 weeks ago
At Blue Star Partners, LLC, we are seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, ensuring seamless connectivity and optimal performance of our cloud-based solutions.
Key Responsibilities:
- Provide technical support to customers via email, web, and phone intake channels
- Answer product-related questions, including implementation and troubleshooting
- Capture data for customer interactions and performed tasks in our CRM system
- Identify needs that require further consultation with customers and escalate complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Requirements:
- Associates degree in IT-related fields
- Minimum of 3 years of experience in IT support and cloud network administration
- Competent in computer operation, including Microsoft Teams, Word, Excel, PowerPoint, and Outlook, as well as PDF files
- Proficient in cloud network and server utilization practices, cybersecurity practices, and common firewall resolution practices
- Familiar with routers, switches, ethernet ports, and Wi-Fi bridges configuration, as well as most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment
- Ability to leverage and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes, and meets deadlines in a timely manner
- General understanding of sales, customer service, and consulting functions
- Strong organizational and follow-up skills
- Excellent verbal and written communication skills and attention to detail
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with Salesforce CRM and previous experience in medical facilities with customer-facing support
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